Shipping and returns

We want the ordering process to be as straightforward as possible. Because our products are customized, please review your order carefully before completing your purchase.

SHIPPING

Once your order has been placed, we prepare your hats according to the details submitted with your order.

Shipping time can vary depending on the order and destination. Your shipping information and any available delivery updates will be provided as your order moves through the fulfillment process.

Please make sure your shipping address is correct before placing your order. CTC Customs is not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

If you have questions about an order or need an update, contact us at:

ctccustoms3@gmail.com

RETURNS

ALL ITEMS ARE FINAL SALE.

Because our hats are custom products made according to your selected design and specifications, we do not accept standard returns or exchanges. This is also consistent with the store's existing refund policy.

DAMAGED OR INCORRECT ORDERS

We want you to receive exactly what you ordered.

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at ctccustoms3@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item so we can review the problem and determine the best way to make it right.

If the issue is approved, we will work with you to resolve it.

BEFORE PLACING YOUR ORDER

Please double check your:

Logo

Artwork

Colors

Hat style

Quantity

Shipping address

Because custom products are made specifically for your order, we cannot accept returns simply because you changed your mind or selected the wrong design.

HAVE A QUESTION?

We are always happy to help before you place your order.

Email us at ctccustoms3@gmail.com and we will get back to you as soon as possible.